Surgical Instructions

Before Surgery:

  • Please complete the Preadmission Form, and provide this information to the Admissions Department. Please bring the complete case record on the day of surgery.
  • Any required lab work must be performed within 1 week prior to the surgery; unless otherwise requested by your physician.
  • Our preadmissions nurse will contact you one to three days prior to surgery to review specific instructions and answer any questions. If a nurse has not contacted you 24 hours prior to surgery, please call the preadmissions nurse for instructions.
  • Please arrange in advance for a responsible adult to drive you home and remain with you the first 24 hours after surgery.
  • Notify your surgeon before coming to the Hospital if there has been a change in your physical condition, such as cold or fever.
  • Bring all your regular medications.

Day of Surgery:

  • Please bath or shower prior to surgery. Remove all makeup. Do not use lotions or oils after bathing. You may brush your teeth, remembering not to eat anything before 12 hrs of Surgery.
  • Wear loose, comfortable clothing such as sweat suits and easy-to-button shirts or blouses. Wear comfortable shoes, no high heels, please.
  • Leave all valuables, including jewelry and cash, at home. We cannot be responsible for damaged or lost property.
  • If you wear contact lenses or glasses, bring a case for their safekeeping. We provide containers for removable dentures and bridgework.
  • Be prepared to sign a form giving your consent for the operation. If the patient is under 18, a parent or legal guardian must accompany the patient and sign all consent forms. Legal guardians should bring proof of guardianship.
  • Remember to bring a picture ID/driver’s license and all insurance cards.
  • Please arrive one hour before your scheduled procedure, unless instructed otherwise.
  • A nurse will provide you with a patient gown, slippers and a bag to store your clothing. We will check your temperature, blood pressure and pulse and ask you to empty your bladder prior to surgery.
  • During surgery, your family will be asked to wait in the lobby. The surgeon will speak with your family immediately following surgery.

After Surgery:

  • Before you leave the hospital, you will be given discharge instructions for your care at home, in addition to the verbal instructions from your surgeon.
  • After you have returned home, be sure to follow your doctor’s orders regarding diet, rest, medication and activities.
  • Do not sign any important papers or make any significant decisions for at least 24 hours.
  • Do not drive a car, smoke, drink alcoholic beverages, operate machinery, or cook for 24 hours after surgery.
  • If you have any questions or problems after surgery, please contact your surgeon immediately.
Admission Procedures

On admission to Bristlecone Hospital, you are required to do the following:

Step 1:  Confirm the staying room

Please confirm the type of room you will be staying on admission. Please note that all quotations are based on a standard room and your total bill may vary in accordance with this.

Step 2:  Fill up the Admission Form

Please complete the ‘Admission Form ‘and verify the details of the person responsible for your medical expenses.

Step 3:  Submit a copy of your Identity Proof

Please submit a copy of your identity proof for registration and insurance purposes.

Step 4:  Deposit the treatment costs

All patients are required to deposit the required amount of the treatment cost. The payment can be made by any methods mentioned overleaf. Incase you are claiming your insurance please click on the link.

Step 5:  Proceed to your room

You will now be escorted to your room by one of our Hospital porters, who will also transport your luggage for you.

Step 6: Learn about the Hospital

A clear explanation about the room facilities is provided by the concerned nurse. Please, ensure to make a preference for your meals. Contact our customer care in the absence of concerned nurse.

Step 7:  Blood pressure and temperature check up

Please, coordinate with the concerned nurse for blood pressure and temperature check ups.

Step 8: Medical Treatment form

Additionally, if you need to undergo any – minor or major – surgery, please, sign another ‘Acceptance of Surgical Treatment’ form in order to give permission to Hospital to proceed.

Please, click on the link to know about the surgical instructions.

Step 9: Your Savior, your Hospital

Please, do not hesitate to pose questions or doubts (if any) to our experienced team of nurses and consultants.

Step 10: Document Check List which you are required to sign

  • Copy of your Identity Card
    (White card, Aarogya Sri Card, driving license or any other card with your image on it)
  • Copy of your insurance documents (For insurance claim only)
  • Admission Form.
  • Consent of Medical Treatment.
  • Acceptance of Medical Treatment.

Claiming Insurance:

Bristlecone hospital is tied up with almost all major insurance providers and also Third party administrators.

List of Empaneled Insurance Companies & TPA `s

  1. ALANKITH HEALTH CARE SERVICES PVT LTD.
  2. ANYUTA MEDINET HEALTHCARE PVT. LTD
  3. DEDICATED HEALTH CARE SERVICES PVT LTD
  4. E MEDITEK HEALTH CARE SERVICES PVT LTD
  5. FAMILY HEALTH PLAN LTD
  6. FUTURE GENERALI
  7. GENINS INDIA TPA LTD
  8. HEALTH INDIA TPA SERVICES LTD
  9. HERITAGE HEALTH SERVICES PVT LTD
  10. ICICI LOMBARD HEALTH CARE PVT LTD
  11. I CARE HEALTH SERVICES PVT LTD
  12. MEDI ASSIST PVT LTD
  13. MEDSAVE HEALTH CARE TPA SERVICES PVT LTD
  14. MD INDIA HEALTH SERVICES PVT LTD
  15. PAREKH HEALTH MANAGEMENT (PVT.) LTD.
  16. RAKSHA TPA PVT.LTD
  17. ROTHSHIELD HEALTHCARE (TPA) SERVICES LIMITED
  18. SAFEWAY MEDICLAIM SERVICES
  19. SRI GOKULAM HEALTH SERVICES TPA(P)LTD.
  20. TTK HEALTH CARE SERVICES PVT LTD
  21. UNITED INDIA INSURANCE CO LTD
  22. UNITED HEALTH CARE SERVICES PVT LTD
  23. VIPUL MED CORP TPA. PVT. LTD.
  24. HDFC Ergo

List of Corporates Empanelled

  1. VST
  2. CANARA Bank
  3. TATA PROJECTS LTD
  4. NABARD
  5. WIPRO
  6. INFOSYS
  7. TCS
  8. BANK OF AMERICA
  9. BEL
  10. VIRINCHI TECHNOLOGIES LTD
  11. VIVIO BIO TECH LTD
  12. RBI
In case of a Cashless hospitalization, claim can be of two types:

Planned:

Where the member of the covered family is aware of the hospitalisation 2-3 days in advance.

In case of planned hospitalization:-

  • Please contact your Service provider or TPA help-line mentioned in the Health Identity Card
  • Fax / submit the required documents. E.g. Doctor’s certificate, medical bills etc.
  • Obtain approval from the Service Provider or TPA

Emergency:

Where the insured meets with sudden accident or suffers from bout of illness that requires immediate admission to the hospital

In case of emergency hospitalization

  • The patient is to be rushed to the hospital
  • Patient avails treatment
  • Family to contact Service Provider or TPA help-line as mentioned in the Health Identity Card

Standard list of documents required:

  1. Claim form duly filled & signed by the insured & doctor.
  2. Original discharge card/ summary & final bill.
  3. All investigation reports in originals.
  4. All medicines /lab/ hospital bill in original.
  5. All payments receipts in original and should be stamped.
  6. Any other required documents depending upon the case.

Online Services

Online appointments – no queue, no waiting hassle free appointments

Now you can book your appointments from the convenience from your home. In BCH website Online doctor appointment scheduler is a kind of 24/7 virtual medical receptionist that serves our patients with the appointment scheduling and also provide information of available doctors and does many other tasks. Other features include patient reminder SMS and emails wherein the system automatically remind patients about their pending visits to the Hospital.

Online Medical Reports

BCH patients have the privileges to access their medical history and all medical records anytime from anywhere in the world. This facility gives freedom from carrying paper prescriptions and other medical reports for consultation. Facility to get specialist advise by sharing medical profile with doctors all over the globe. Bristlecone Hospitals system offers online features and benefits experienced never before in the industry. Several online features include;

  • Dynamic, password protected secured web service.
  • Online and Real-Time reporting system provides all kind of medical and health reports.
  • E-Mail and SMS alert services for medicines and doctors visit.
  • Special Admin Control Panel for close monitoring.
  • Guaranteed uptime upto 99%.
  • Online submission and advice from specialist doctors.
  • Online bills.
  • Comprehensive Doctor Visit Tracking.
  • Enhanced web security of information
  • 24×7 online customer support service
During Your Stay

At Bristlecone, our priority is to provide you with the care, skill, compassion, and respect.

A Safe and Clean Environment

The Bristlecone staff works hard to keep you safe. We use special policies and procedures to avoid mistakes in your care and keep you free from abuse or neglect. The housekeeping staff works to ensure your environment is safe and practices to maintain our infection control policies.

Involvement in Your Case

You and your family always will have the freedom to ask questions about your medical condition. Your medical records and information on your medical condition are confidential. We will only share this information with you and your next-of-kin. If your immediate family members wish to know more about your condition, they can approach the Nurse Case Coordinator to arrange for a convenient time to meet the doctor. However, as it is not possible for our doctor to update all your family members who may visit you at different times, we request that you appoint one member to be the liaison to discuss any issue with the doctor.

Visiting Hours

Your family and friends are welcome to visit you during your stay at our Hospital. For your well being and that of other patients, we would appreciate the co-operation of your visitors in adhering to the visiting hours.

WardTimings
Maternity Ward11am to12 noon & 5.30pm to 7pm
NICU, HDU, MICU, SICU11am to12 noon & 5.00pm to 7pm
Other Wards11am to12 noon & 5pm to 7pm

Passes

A visitor, outside visiting hours is expected to have a 24-hour pass or a 30-minute reliever’s pass on his person when he is in the patient’s room. For patients scheduled for operations, yellow passes will be provided by the Main Reception on the day of the surgery. These passes will be valid for the duration of the Surgery.

In-house entertainment

To make your stay more comfortable, the Hospital has provided in-house facilities like televisions, DVD players, Refrigerators and telephones in the wards. Please make a proper use of the facilities as per your need.

Food Service

Healthy food is available in the Hospital premises for patients and their visitors. Please make use of the dustbins provided, do not litter the premises.

A Gentle Reminder

To ensure that you and your neighbor’s stay are pleasant and comfortable, we would appreciate your assistance in the following.

  • Please do not smoke/chew tobacco/pan in the Hospital premises
  • Keep children supervised & noise to a minimum
  • Please adhere to the visiting hours to see your patient.
  • Do not leave your valuables unattended

Leaving the Ward

Please inform the ward staff before leaving the ward at any time. For your safety, we request that you do not leave the Hospital premises without the permission of your doctor-in-charge.

Other Facilities

Nurse Call Bell  

A call bell is attached to your bed panel. Please use it to call for assistance from the ward staff.

Patients’ Lockers

Lockers are available at your bedside for the safekeeping of your belongings.

 
 
Operating Data
Bristlecone multi-specialty hospitals are focused on building sustained thought leadership in C.O.N.N.E.C.T. specialties (Cardiac Care, Orthopedics, Nephrology, Neurology, Emergency Medicine, Cancer and Transplant Care) through significant investments in medical technology, research and expert personnel. The hospital research team, led by International experts have continuously implemented latest medical technology, medicines and surgical techniques and have developed a strong medical record department with over 65000 unique patient records.
In the last calendar year, the hospital admitted 210 patients a month with on an average of 140 surgeries a month. The hospitals have seen a consistent increase in average occupancy over the past twelve months. The Hospitals have already undergone NABH assessment and are planned for final inspection in Q2 of this year.
Organogram
Organogram – Barkatpura



Organogram – Hayathnagar