Surgical Instructions

Before Surgery:

• Please complete the Preadmission Form, and provide this information to the Admissions Department. Please bring the complete case record on the day of surgery.
• Any required lab work must be performed within 1 week prior to the surgery; unless otherwise requested by your physician.
• Our preadmissions nurse will contact you one to three days prior to surgery to review specific instructions and answer any questions. If a nurse has not contacted you 24 hours prior to surgery, please call the preadmissions nurse for instructions.
• Please arrange in advance for a responsible adult to drive you home and remain with you the first 24 hours after surgery.
• Notify your surgeon before coming to the Hospital if there has been a change in your physical condition, such as cold or fever.
• Bring all your regular medications.

Day of Surgery:

• Please bath or shower prior to surgery. Remove all makeup. Do not use lotions or oils after bathing. You may brush your teeth, remembering not to eat anything before 12 hrs of Surgery.
• Wear loose, comfortable clothing such as sweat suits and easy-to-button shirts or blouses. Wear comfortable shoes, no high heels, please.
• Leave all valuables, including jewelry and cash, at home. We cannot be responsible for damaged or lost property.
• If you wear contact lenses or glasses, bring a case for their safekeeping. We provide containers for removable dentures and bridgework.
• Be prepared to sign a form giving your consent for the operation. If the patient is under 18, a parent or legal guardian must accompany the patient and sign all consent forms. Legal guardians should bring proof of guardianship.
• Remember to bring a picture ID/driver’s license and all insurance cards.
• Please arrive one hour before your scheduled procedure, unless instructed otherwise.
• A nurse will provide you with a patient gown, slippers and a bag to store your clothing. We will check your temperature, blood pressure and pulse and ask you to empty your bladder prior to surgery.
• During surgery, your family will be asked to wait in the lobby. The surgeon will speak with your family immediately following surgery.

After Surgery:

• Before you leave the hospital, you will be given discharge instructions for your care at home, in addition to the verbal instructions from your surgeon.
• After you have returned home, be sure to follow your doctor’s orders regarding diet, rest, medication and activities.
• Do not sign any important papers or make any significant decisions for at least 24 hours.
• Do not drive a car, smoke, drink alcoholic beverages, operate machinery, or cook for 24 hours after surgery.
• If you have any questions or problems after surgery, please contact your surgeon immediately.

Claiming Insurance:

Bristlecone hospital is tied up with almost all major insurance providers and also Third party administrators.

List of Empaneled Insurance Companies & TPA `s

1. ALANKITH HEALTH CARE SERVICES PVT LTD.
2. ANYUTA MEDINET HEALTHCARE PVT. LTD
3. DEDICATED HEALTH CARE SERVICES PVT LTD
4. E MEDITEK HEALTH CARE SERVICES PVT LTD
5. FAMILY HEALTH PLAN LTD
6. FUTURE GENERALI
7. GENINS INDIA TPA LTD
8. HEALTH INDIA TPA SERVICES LTD
9. HERITAGE HEALTH SERVICES PVT LTD
10. ICICI LOMBARD HEALTH CARE PVT LTD
11. I CARE HEALTH SERVICES PVT LTD
12. MEDI ASSIST PVT LTD
13. MEDSAVE HEALTH CARE TPA SERVICES PVT LTD
14. MD INDIA HEALTH SERVICES PVT LTD
15. PAREKH HEALTH MANAGEMENT (PVT.) LTD.
16. RAKSHA TPA PVT.LTD
17. ROTHSHIELD HEALTHCARE (TPA) SERVICES LIMITED
18. SAFEWAY MEDICLAIM SERVICES
19. SRI GOKULAM HEALTH SERVICES TPA(P)LTD.
20. TTK HEALTH CARE SERVICES PVT LTD
21. UNITED INDIA INSURANCE CO LTD
22. UNITED HEALTH CARE SERVICES PVT LTD
23. VIPUL MED CORP TPA. PVT. LTD.
24. HDFC Ergo

List of Corporates Empanelled

1. VST
2. CANARA Bank
3. TATA PROJECTS LTD
4. NABARD
5. WIPRO
6. INFOSYS
7. TCS
8. BANK OF AMERICA
9. BEL
10. VIRINCHI TECHNOLOGIES LTD
11. VIVIO BIO TECH LTD
12. RBI

Planned:

Where the member of the covered family is aware of the hospitalisation 2-3 days in advance.

In case of planned hospitalization:-

• Please contact your Service provider or TPA help-line mentioned in the Health Identity Card
• Fax / submit the required documents. E.g. Doctor’s certificate, medical bills etc.
• Obtain approval from the Service Provider or TPA

Emergency:

Where the insured meets with sudden accident or suffers from bout of illness that requires immediate admission to the hospital

In case of emergency hospitalization

• The patient is to be rushed to the hospital
• Patient avails treatment
• Family to contact Service Provider or TPA help-line as mentioned in the Health Identity Card

Standard list of documents required:

1. Claim form duly filled & signed by the insured & doctor.
2. Original discharge card/ summary & final bill.
3. All investigation reports in originals.
4. All medicines /lab/ hospital bill in original.
5. All payments receipts in original and should be stamped.
6. Any other required documents depending upon the case.

Operating Data

In the last calendar year, the hospital admitted 210 patients a month with on an average of 140 surgeries a month. The hospitals have seen a consistent increase in average occupancy over the past twelve months. The Hospitals have already undergone NABH assessment and are planned for final inspection in Q2 of this year.